Aidium Unveils 24/7 Customer Support to Empower Mortgage Professionals Anytime, Anywhere

Aidium, the leading business intelligence and mortgage CRM platform, announces its 24/7 customer support service. This new service emphasizes Aidium's commitment to providing unparalleled support, ensuring mortgage professionals have access to real-time assistance whenever needed.

With mortgage professionals often working beyond standard business hours, continuous support becomes crucial. Aidium's new 24/7 support service ensures lenders can resolve issues and receive assistance without delays, maintaining productivity and fostering better customer relationships. This initiative reflects Aidium's dedication to being a dependable partner in the mortgage industry.

“Emergencies don’t wait for business hours, and neither do we,” said Spencer Dusebout, CEO of Aidium. “Our customers use Aidium at all hours—nights, weekends, even holidays—so we had to offer support whenever needed, with real people ready to take phone calls and respond to messages. Our goal is to ensure that no matter when our clients encounter an issue, they can count on us to be there and provide immediate solutions.”

Aidium ensures a team is always available to handle customer issues, providing peace of mind to mortgage professionals who rely on uninterrupted access to their CRM tools. Live support through phone, email, and online chat makes it easy to get help anywhere, anytime. This flexibility allows users to choose the most convenient method of communication, enhancing their support experience. Aidium's support team continuously monitors the CRM system to proactively identify and address potential issues before they impact users. This proactive approach helps prevent downtime and ensures smooth operation. Aidium users can reach out for live support anytime, ensuring they never lose a business opportunity due to platform problems. Immediate assistance helps maintain a high level of customer satisfaction and trust.

Continuous monitoring of Aidium's CRM system allows the support team to proactively identify and address issues before they impact users. This proactive approach minimizes disruptions and enhances overall operational efficiency. Always-on support ensures no gaps in coverage, maintaining smooth business operations for lenders. This uninterrupted service is critical for mortgage professionals who work with tight deadlines and need reliable tools to manage their workflows. Aidium’s 24/7 support and seamless onboarding process take a significant burden off enterprises by handling all support and implementation tasks beyond regular business hours. This reduces the workload for internal teams and allows them to focus on core business activities.

"At Aidium, we recognize that our clients operate in a demanding and time-sensitive industry. Our 24/7 support service ensures they have the necessary assistance to overcome challenges promptly," said Tim Tietz, Head of Customer Support. "This initiative is part of our broader commitment to enhancing the overall user experience and success of mortgage professionals. We believe that by providing around-the-clock support, we can help our clients achieve their business goals more effectively."

Aidium is the ultimate business intelligence and CRM platform offering a comprehensive set of tools specifically designed for mortgage professionals. From lead conversion and automation to marketing, referral management, enterprise controls, and reporting, Aidium provides an all-encompassing platform that addresses every aspect of the mortgage business. Aidium's innovative solutions are designed to streamline operations, enhance client relationships, and drive business growth. For more information, visit thinkaidium.com.